Training Manager - London

Training
Ref: 383 Date Posted: Thursday 30 Nov 2017
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Role:                        Training Manager

Location:                 London, or Berkshire

Remuneration:        Basic to £70,000

 

Purpose:

 

Create and execute training and development programmes tied to improved customer experience, revenue growth and people development.

Working under own direction and in partnership with HRD, Managing Director (Planners), Planner Relationship Managers and T&C Supervisors to establish a learning and development culture of continuous learning.

Be accountable for ensuring all training initiatives are focused on the sales and marketing strategic direction.

Responsibilities:

·         Provide innovative learning tools to accelerate the knowledge of financial solutions

·         Work with business partners to carry-out training needs analysis of Planners aligned to core competencies and KPI’s

·         Develop and deliver learning content to meet key strategy to deliver value and growth

·         Responsible for all soft skill and sales induction training for new planners, ensuring their skills and knowledge are enhanced to maximise the revenue and at all times managing the expectations of clients

·         Conduct regular training analysis to identify future training requirements

·         Construct training documents for new product launches and deliver to the Planners

·         Work with the business partners to design workshops which are driven by sales MI and quality activity reports

·         Deliver training utilising a number of training delivery solutions to ensure best use of Planners time

·         Create and deliver training solutions to agreed KPI’s to ensure all targets are met and continuous improvements are made

·         Adhere to the regulatory rules of regulators and decision making bodies

·         Build internal stakeholder relationships, encourage and inspire others through coaching

 

For further information please contact David Hill at david@keillar.com , or call 0797 999 6365.